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SN International

FAQ

Our FAQ is built from real conversations with U.S. buyers. If you’re sourcing from China but want less guesswork, fewer delays, and no factory-run communication gaps, these answers explain how our U.S. team and our China operations work together to keep your projects predictable, consistent, and stress-free.

We’re a U.S.-owned company with leadership in both the U.S. and China.
Your contract, payments, and communication stay in the U.S. — while our China team executes everything on the ground with suppliers, factories, and logistics partners.
You get U.S. accountability with China-level execution.

We don’t rely on “trust the factory.”
Our China team reviews specs in person, checks samples against your brand standards, and stays inside the factories during production when needed.
We track every detail — materials, labeling, packaging, delivery — so you don’t end up with surprises.

We catch issues early because we’re physically there.
If something slips, we escalate directly with factory owners, not just a sales rep.
We adjust schedules, re-check output, and fix the root cause — before it becomes your problem.

We have a vetted network of long-term partner factories across China, plus the ability to source new suppliers when the project requires it.
We compare quality, capacity, pricing, and reliability before we let any factory touch your brand.

Both.
If you need fully custom items, we work with engineers and factory technicians to develop molds, materials, packaging, and branding — with visual checkpoints at every stage.
If your timeline is tight, we can adapt existing factory tooling to create faster solutions.

We follow your brand standards — not factory defaults.
Every order includes:
• pre-production sample checks
• in-production QC
• final random inspections
• packaging and labeling verification
Your brand stays consistent, batch after batch.

You’ll speak with our U.S.-based team for strategy, planning, and feedback.
Our China operations team handles the daily execution and updates.
You’ll always know who is doing what — no handoffs into a black hole.

Yes.
We consolidate production from different factories, align packaging, unify branding, and ship everything together when needed.
You get one point of contact, one timeline, one shipment — no chaos.

Absolutely.
For market testing, internal launches, or seasonal campaigns, we negotiate flexible MOQs with our partner factories so you can start small without sacrificing quality.

Usually within a few days.
Once we confirm your requirements, our China team begins supplier checks, factory matching, material sourcing, and timeline planning immediately.

Yes.
We offer China-based inventory management and scheduled releases — helpful for clients who need phased delivery, budget control, or campaign timing.

We support retail brands, corporate gifting, marketing agencies, e-commerce sellers, lifestyle brands, tech companies, and franchises.
If it requires reliable manufacturing in China, we can handle it.

Yes — from dielines to artwork checks to full retail packaging.
Our China team ensures the factory follows the spec exactly, not “their interpretation” of it.

Most of our clients come to us because they had issues.
Our structure fixes that:
• U.S. accountability
• China execution
• Real-time oversight
• Factory relationships beyond the sales rep
We close the gap between what you expect and what factories deliver.

Because we don’t ask you to trust a promise — we show you the work.
Photos, videos, QC reports, packaging checks, timeline updates.
You see what we see, every step of the way.

We don’t just have a U.S. address on paper — we have real people on the ground. Contracts are signed under U.S. law, payments go through compliant channels, and you always know who’s accountable.

We don’t just connect you to a factory — we own the process: factory selection, sample approval, quality control, and shipping.

We don’t just send a price and disappear. We work with you to break down the brief, design testable solutions, track trial results, and plan for scale. We stay in sync, flag risks early, and help you move faster — like someone on your team, not outside it.

Help Center

🧭 Why Clients Work with SN Instead of Just “Buying from China”

👋 Not sure if we’re the right fit?

Let’s make it simple: if you care about delivery rhythm, risk control, and human communication — we’re probably already speaking the same language.

We won’t promise to be the cheapest, but we will promise:
✅ You’ll know who’s in charge
✅ You’ll always have visibility
✅ We’ll treat your project like our own

📩 Message us your idea or ask a question — no pressure, just clarity.

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U.S. Headquarters

Anderson, SC 29625

China Office

Room 1007, Hengtong Building, No. 395 Shangyuan Street, Jiangning District, Nanjing, 211100

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